Services like Gmail and Mac Mail! Mail block email to protect you from unwanted or malicious email, scams and spam. In this case, they are mistaking email that you want for email that you don’t want. Make sure we don’t end up in your spam folder. Because everything we send you is going to help you grow your private practice and beyond. Make sure you add drmum@clinic-alchemy.com to your whitelists to keep receiving updates from us.

How to whitelist an email address with Gmail

Sign in to your account at Gmail and do the following…

Add our address to your contacts

Add the email address that is sending you email drmum@clinic-alchemy.com to your Gmail Contacts. Google will usually deliver email from addresses that are in your Contacts.

Mark messages as ‘Not spam’

If Gmail has marked emails you wish to whitelist as spam, tell Gmail the emails are not spam.

1. In Gmail, navigate to the spam folder.
2. Search for emails containing the domain you wish to whitelist
3. Select all the emails shown.
4. Click More and then Not spam.

How to whitelist an email address with Mac Mail

1. In the Mac OS X Mail top menu, click Mail > Preferences.
2. Click the Rules tab.
3. Click Add Rule.
4. Type a name in the Description field, such as “Whitelist: example.com,” to identify the new rule.
5. For the conditions, set the first dropdown menu item to any, so that it reads: If any of the following conditions are met.
6. In the next two dropdown menus, select From in the first, and Ends with for the second.
7. In the text field following Ends with, enter the domain’s name that you want to whitelist. Include the ampersand “@” before the domain name to make the filter specific—for example, to whitelist all mail from the example.com domain, but not mail that might come from one of its subdomains (such as @subdomain.example.com), type “@example.com” into the field.
8. Click the plus sign next to the last condition to add another domain with the same criteria if you want to whitelist more domains.
9. In the Perform the following actions section, set the three dropdown items to: Move Message, to the mailbox: Inbox (or specify a different target folder of your choosing).
10. Click OK to save the rule.
11. Close the Rules window.

We hope that this has been helpful and that you receive our emails with no problems at all. If you have an questions, don’t hesitate to get in touch